Trusted Service Awards

Real people. Real reviews. Real insight.

The 2022 Trusted Service Awards are coming...

It's not long until we announce the winners of our annual awards, but there's still time to qualify. Collect feedback and deliver exceptional experiences to be in with a chance of winning a coveted Trusted Service Award.

Find out more about the 2022 awards

Access your 2021 winner's pack

The award for

brands that go above and beyond

Businesses using Feefo put trust first. We only collect ratings and reviews from verified customers – that means they are always genuine.

Delivering amazing customer service

Those that meet our criteria of excellence achieve Trusted Service recognition. Only businesses whose experience is highly rated by their customers make the grade.

Helping customersbuy with confidence

The Trusted Service Award is a recognised symbol of trust, helping customers click with confidence. Demonstrate your dedication to outstanding service by displaying the award on your website, across social media, and in marketing campaigns.

From brands like these

Hey, winnerThis is the exciting part!

To claim your award, including your Trusted Service digital assets, certificate and media pack, simply pop in your winner's code below.

Frequently Asked Questions

What changes are being introduced in 2022?

The Trusted Service Awards in 2022 will continue to recognise those businesses that deliver exceptional experiences, as rated by real customers.

In addition to our coveted Trusted, Gold and Platinum awards, we'll also be introducing several new awards. While we're not ready to reveal all just yet, here's a sneak peak at some of the categories you'll be able to enter:

Best use of innovation
Best use of Feefo in advertising and marketing campaigns
The customer champion award

We'll share more details on these new awards soon, including how to enter. So watch this space!

What are the Feefo Trusted Service Awards?

Our annual awards shine a light on businesses who demonstrate an outstanding service to their customers. Winners are decided based on the ratings they receive from their customers.

How do I win a Trusted Service award?

For our Trusted Service 2022 award, a business must have collected at least 50 reviews between January 1st 2021 and December 31st 2021, and achieved a Feefo service rating of between 4.0 and 4.4.

To achieve our coveted Gold Trusted Service 2022 award, a business must have collected at least 50 reviews between January 1st 2021 and December 31st 2021, and achieved a Feefo service rating of at least 4.5.

To earn a Platinum Trusted Service 2022 award, businesses must have met the criteria for Gold Trusted Service for the past three consecutive years.

When are the winners announced?

The Trusted Service Awards are announced annually, and the next announcement will be in early 2022.

Where can I use the Trusted Service award badge and certificate?

Everywhere and anywhere! Your award badges and certificates can be downloaded by logging in to this page with your winner's code (scroll up to the 'Hey winner' section).

To change the name on the certificate, simply type your business name into the PDF file.

There are several versions of the badge available, so choose the ones that suit your brand and marketing the most, and display it prominently on your website, email signature, social media and across your marketing campaigns.

We strongly encourage businesses to proudly display their award badge and certificate wherever customers are likely to see it, to demonstrate your dedication to outstanding customer service.

To make the most of your award, please read our handy guide, which you will find in your download pack. You can also read it here.

How do I shout about it on social media?

Your winner's code gives you access to your Trusted Service assets, which can be used across social media channels with the hashtag #FeefoTrusted. You will also find handy social sharing buttons, with a suggested message to help you let the world know. We recommend thanking your customers for leaving their valuable reviews e.g. We’ve won the @Feefo_Official Trusted Service award 2021! Thanks to all of our customers for sharing their ratings and reviews! #FeefoTrusted.

Contact us

Have a question about the Trusted Service Awards that hasn’t been answered in our FAQs?