Reports

The rise of fintechs: Generation fintech

Published on 11 June, 2021

Traditional banks have been trusted to looks after our most important assets for hundreds of years. When an institution has been established for so long, has an excellent reputation and offers great customer service, how could any newcomers compete?

Digital-only financial services, are becoming more popular amongst younger consumers. In this insight report, we explore:

  • Who uses fintechs 
  • Why they've been so successful
  • Why we believe customer experience is the key to the evolution of banking

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