Reports

Customer Review Study 2022

Published on 07 February, 2022

customer review study front pageLeading reviews website Feefo has undertaken an unprecedented level of industry research by analysing over 5 million reviews left by real customers.

Our comprehensive report examines trusted data from thousands of genuine buyers over a period covering the post-Brexit fallout and the first year of the Covid-19 pandemic, a crucial time for every business where change was constant, and the opportunities to learn were limitless.

Whether you expanded and grew or scaled back, found an alternative, more effective way of working, it's clear that we were all impacted by global events somehow as employers, employees, and consumers. The Customer Review Study explores what happened, who adapted and where the potential areas for reward are going forward.

Inside, you'll find our exclusive findings that reveal the key drivers of customer sentiment on a sector-by-sector basis.

The Feefo Customer Review Study 2022 can help you:

  • Learn how customers in your sector really feel
  • Start more meaningful conversations
  • Listen closer to your biggest fans (and critics) to make improvements
  • Discover critical priority areas to aid future performance
  • Plan strategically for the financial year ahead
  • Get the inside scoop on industry responses - and how competitors might respond

Produced by London Research for Feefo, this FREE report is available to download now using the form below.

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