It’s an inescapable fact that COVID-19 has changed customer experience (CX) forever.
60% of consumers have higher expectations of their digital experiences post-pandemic, and in a world where there’s so much choice at their fingertips, holding onto your customers is even more important – and difficult.
In our guide, we show you:
- Which parts of your business you should be focusing on when it comes to improving CX
- What exception experience really looks like
- Practical tips to create those experiences that keep customers coming back