Since integrating the Feefo platform, Totality Services’ revenues have increased by a remarkable 25% over the financial year, with the conversion rate from website visitors climbing to meet the target of 50%.
The company has collected more than 600 reviews at an average star rating of 4.9 out of five, earning it a Feefo Gold Trusted Service Award in 2019. This stellar performance is highlighted on the company website and across all channels, broadcasting the company’s excellence to multiple audiences.
High Feefo ratings and the Gold award have also boosted Totality Services’ position in online searches, which is essential when so much business comes through Google.
“Now we are ranking higher in searches and generating more leads. We are growing our revenues largely because Feefo is so brilliant at using the voices of our customers to let London know about the quality and expertise we provide.”
Luis Navarro, Co-Founder and Sales
Director, Totality Services
Totality Services has seen such fast results from its Feefo implementation it is looking forward to more reviews and further growth, building on its Gold Trusted Service Award status and looking to further improve its reputation and customer experience.