Since using Feefo to collect customer feedback, Andrews has seen a sharp rise in the number of reviews coming into the business.
A combination of smarter targeting and simple, single-click feedback request forms means the past 12 months has seen Andrews collect over 600 invaluable service reviews.
- Being able to customise the review requests for every type of customer and scenario has increased engagement, resulting in monthly response rates soaring as high as 27%*.
With an average Feefo feedback score of 4.6 out of 5, Andrews also qualified for the prestigious Gold Trusted Service Award in 2019.
This mark of excellence sets Andrews apart from their competitors and is proof of the fantastic service that they offer their customers when they’re making one of the most important decisions of their lives.