Every year at Feefo, we acknowledge companies that go above and beyond for their customers by rewarding them with a Trusted Service Award from one of three tiers: Trusted Service, Gold Trusted Service and Platinum Trusted Service.
What is a Platinum Trusted Service Award?
Businesses who earn a Gold Trusted Service Award for three consecutive years receive our highest honour for outstanding customer service. First introduced in 2019, a Platinum Trusted Service Award is a certified seal of approval that shows the customers the value of their feedback through ratings and reviews.
96% of UK consumers use customer reviews in some way, and 64% read them before they make a purchase. A positive review can be the difference between securing a sale and losing a customer.
Winning a Platinum Trusted Service Award earns you a hard-earned badge of trust and puts your brand alongside some prestigious companies. Our 2021 winners include:
- The Perfume Shop
- Charles Tyrwhitt
- The AA Car Insurance/Home Insurance
- Jet2Holidays
- Hotels.com
- Not On The High Street
What can a Platinum Trusted Service Award do for my business?
With this category now entering its fourth year, Feefo finds winners use their Platinum Trusted Service Award in lots of different ways, including:
- As a training tool
- In marketing collateral
- As a thank you to staff
- Motivation for future success
- In above and below the line advertising
Just like growing a company, it takes time to nurture your relationship with shoppers. With our Trusted Service Awards, the results are there for all to see. And by using our clever tools like our Insight Tags, Feefo can help you better understand customer opinion and save time responding to feedback.
Why do winners think about the Trusted Service Awards?
Purplebricks is a great example. They joined Feefo in 2017 to increase trust in their brand and improve the transparency of their customer feedback and were awarded a Platinum Trusted Service Award in 2021.
In our recent Feefo Spotlight podcast series, we spoke to Gemma Schmid, Head of Brand Marketing and Communications at Purplebricks.
Gemma explained how regularly winning Trusted Service Awards has improved the online estate agent:
In 2021, Museum Selection received their second consecutive Platinum Trusted Service Award, a feat their E-commerce Manager Beth Roach says was celebrated across the company.
There are no shortcuts to earning this annual achievement, which is why Beth encourages every organisation that receives an award like this to embrace its success at every level:
Find out more
The Trusted Service Awards 2022 are coming! We’re ready to crown some new winners, and hopefully more businesses will receive the recognition they deserve with a Platinum Trusted Service Award.
Whether your business is already with Feefo and you're keen to discover how close you are to winning a Trusted Service Award, or you’d like to learn more about joining us, get in touch today.
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