It’s our birthday – and we’ve gone Western in celebration of the Magnificent Seven years we’ve been protecting the reviews space from fake-feedback cowboys!
Since we started in 2010, Feefo has been the trusted platform for collecting ratings and reviews from genuine customers, and providing powerful, innovative tools to make the most of what they have to say. While the platform comes fully-loaded with robust feedback collection and reporting tools, if your business has a hankerin’ to take it to the next level, check out our ace-high suite of Magnificent Seven Features. Yeehaw!
1. Insight Tags
Every review can be a window into the customer experience. From the quality of products, to the level of service, delivery, website or booking process, understanding your business from the consumers’ perspective is invaluable. Feefo Insight Tags, as part of the Reporting Suite, allows you to intuitively track trends and themes within your reviews. In this way, valuable information can be drawn out from reviews, and used to give unparalleled insight into your feedback.
2. Net Promoter Score®
Used by leading global brands, Net Promoter Score (NPS®) is a simple way of measuring customer loyalty, allowing your business to build better relationships with customers. Built on a single question, NPS® can be used to help understand what makes advocates, or detractors, and helps you to establish your market position.
3. Video Reviews
As they say, “a picture paints a thousand words.”… but as we say, “a video brings them to life!” With Feefo Video Reviews, your customers can add photos and videos when uploading their reviews. We’ve just released this functionality for both product and service reviews, so no matter what your industry, customers can add rich-media to their reviews – and you can reap the benefits.
4. Social Sharing
Word-of-mouth has become incredibly important to brands all over the world. Coupled with the fact that 92% of people say that they use reviews to guide their purchasing decisions, Feefo Social Sharing lets you integrate a live stream of shareable feedback across your social channels.
5. eCommerce Plugins
We’re all about helping businesses collect and integrate reviews, whatever the platform they use. Our range of plugins take moments to install and set up; meaning your business can start hearing from customers straight away – and putting their voice to work in making your business better.
…And here’s a sneak peak at two new enhancements, coming soon!
6. Tap into a greater response rate
At Feefo, we pride ourselves on helping your business listen to as many customers as possible. We believe that feedback from genuine users of your business is packed with valuable insight. That’s why we’re developing the functionality to deliver custom feedback request text messages, straight to your customers’ devices.
Text messages get read more than any other form of communication – so they’re the best way to reach your audience to leave their review.
7. Take control of your feedback requests
Your brand is unique, and you work hard to deliver an experience unlike any other. At Feefo, we aim to give your business the opportunity to make the most impact when inviting customers to leave their reviews. Our latest innovation will put you in charge of your feedback requests; delivering custom campaigns, when you want, the way you want.
We’ve come a long way since we started the real review revolution! Take a look at our Seven Magnificent Milestones and see how far we’ve come.
For more information about any of our magnificent seven features, get in touch. Here’s to the next seven years of #FightingFakeReviews!
Net Promoter® and NPS® are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.