How to win a Trusted Service Award

Every year we celebrate the businesses who ace their customer service with a Trusted Service Award. Find out more about our annual honours and how you can increase your chances of receiving one!

First off, it’s never too soon to start thinking about how to win. Whilst we hand out the Trusted Service Awards in January, throughout the year your teams are busy inching your company closer to the most prestigious prizes in customer service.

We know that 2021 has proved challenging yet again with COVID and so every public service review collected over the past 24 months will count towards a Trusted Service Award in 2022 – it’s our small way of supporting you.

Remember, every review matters!

With that in mind, here’s a quick guide on what your business needs to achieve in order to qualify for a Trusted Service Award... And how you can boost your chances of winning.

The Feefo Trusted Service Award

The Feefo Trusted Service Award is your business’ stamp of approval when it comes to delivering fantastic customer service! Winning means that you’re delivering time and time again for your customers and that you’re placing customer service at the forefront of your business.

In order to be eligible for a Trusted Service Award in 2022, you'll need to have:

  • Collected 50 or more Feefo reviews between January 1st 2020 and December 31st 2021 
  • Achieved a Feefo service rating of between 4.0 and 4.4

The Feefo Gold Trusted Service Award

Only the best of the best are rewarded with a Feefo Gold Trusted Service Award. Every business that wins goes above and beyond to provide an exceptional customer experience, year-round!

To achieve our coveted Gold Trusted Service 2022 Award, during the most recent year, your company must have:

  • Collected at least 50 reviews between January 1st 2020 and December 31st 2021
  • Achieved a Feefo service rating of at least 4.5

The Platinum Trusted Service Award

First introduced back in 2019, a Platinum Trusted Service Award is the ultimate accolade for Feefo customers. Because so many of you work exceptionally hard to provide fantastic service every year, this one is for companies who go above and beyond to deliver the extraordinary!   

And to reach the top, during the most recent year, you'll need to have:

  • Collected at least 50 reviews between January 1st 2020 and December 31st 2021
  • Achieved a Feefo service rating of at least 4.5 for three consecutive years

Find out more

Look out for details on the Trusted Service Awards 2022 in December. In the meantime, watch this space and keep an eye on the Feefo Facebook page for extra updates.

 


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