Hear from some of the top names in the recruitment industry, in Feefo’s Talking Heads report

We recently launched our recruitment report at a panel discussion with some of the top names in the industry to discuss our findings, the current state of the recruitment industry and more. There were some great takeaways from our three panel experts; Nicholas Kirk, UK Managing Director at PageGroup, James Cumming, Managing Director at re:find, Tom Hadley, Director of Policy at REC, and moderator DeeDee Doke, Editor at Recruiter Magazine.

You can download the full report here, but first, here’s a sneak peek at some of the key takeaways you’ll find within!

Independent reviews boost trust and transparency

Michael Page and re:find both use Feefo to collect independent client and candidate reviews, but before Feefo, they were doing it themselves. They decided to use a trusted reviews platform for the same reason: they wanted to make sure people trusted the feedback they were reading.

“If we get five-out-of-five in our own survey it can lack credibility, but with Feefo results you cannot adjust them,” Nicholas explained. “You can log in on the portal and see what people are saying about you, good and bad.”

“We don’t advertise jobs. The only way you can see if we are any good or not, is from testimonials on the website or from an external reviewer like Feefo,” James said.

Listening to candidates is more important than ever

Whether candidates are looking for their next stepping stone or their dream job, finding a role is a big life decision, and Tom from the REC argued that this is what makes the work of recruiters so important. In order to deliver upon these high expectations, recruitment agencies must listen to their candidates.

“Delivering world-class customer service is the way forward for our industry; as part of this agencies are recognising the importance of effective feedback mechanisms,” he stated.

Technology will not replace recruiters

Our research shows that UK job-hunters believe artificial intelligence will have a big, positive impact on job recruitment, but DeeDee argued that doesn’t mean technology will replace recruitment consultancies.

“Ultimately, candidates and clients want interaction with a human,” she explained. “People don’t like chatbots, for example – are chatbots really going to be able to answer complicated questions candidates or clients may have or questions that require an opinion, a deep understanding of a particular topic, or any specialist knowledge?”

Download the full report

To read more from these experts, download the full Talking Heads report by clicking the button below!

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