Surveys

Go beyond the sales cycle for greater insight from consumers and staff with Feefo Surveys. Designed to increase engagement with everyone, Surveys offer AI sentiment reporting for better insight into your business performance.

Feedback from everyone about any topic

Collect anonymous feedback from anyone, and share Survey links anywhere,
including websites, social channels and in emails - without the need for data
capture – to reach wider audiences and gather a broad range of opinions.

Contrasting questions

From a quick answer to an in-depth reply, Improve engagement with everyone, including buyers, browsers and employees, with a range of fixed and custom questions, and flexible sequencing that changes based on responses.

Send and create with ease

Configure and distribute Surveys via email in one central place with our Surveys Email Collector feature. Save time and money by importing contacts and attributing answers to customer groups for quick insight and download reports to a handy CSV file for in-depth reporting – all from within the Feefo Hub.

Works alongside verified reviews

Define your competitive edge and turn problems into solutions that aren’t based on sales data. When added to verified sales and reviews data, this sentiment analysis feature opens up feedback to everyone, for a complete picture of your business.

Surveys with segments

Improve business performance

Feefo Surveys reveal the motivations behind consumer decision- making. From purchases and site visits, to buying from competitors and so much more. Start asking anyone anything and get the inside track on how people feel about your business – with insight to shape the next set of key performance objectives.

  • Increase customer and employee engagement

  • Ask questions about any area of your business

  • Improve the customer experience and your reputation

  • An instant view with AI sentiment grouping

  • Measure staff satisfaction
    levels

  • Collect feedback anonymously from anyone

 
  • Collect feedback straight away

 

Imporve business performance

 

Testimonial

“Choosing Feefo as our customer insights solution was a clear choice, because of the team’s expertise and the flexibility of the platform that ensures we can develop our open and honest relationship with our customers further.”

- David Hart, Customer Experience Manager, Kia