Net Promoter Score ®

Reveal hidden market opportunities, discover your brand perception and continually benchmark against the competition with this globally recognised metric, trusted by Feefo clients to improve their customers’ experience.

Net Promoter Score ®

Identify where your brand is winning and where it can improve with this additional product for an instant view of how customers feel toward your business and leverage its sentiment-driven feedback to build better relationships.

Measure customer loyalty

Talk directly to your best customers and read their scores in real-time, as verified feedback helps you measure performance against your competitors.

Fix problems faster

Solve customer issues quickly with automatic, score-based notifications that alert teams, so you can retain more customers and create new brand advocates.

Do more with feedback

Include the Net Promoter Score ® scale within your feedback form and work towards increasing the likelihood of customer recommendations of your product and service.

NPS with segments


Super-fast sentiment scoring

Net Promoter Score® offers super-fast sentiment scoring that is quick and cost effective to implement. Review results to promote your strengths and take advantage of new opportunities to deliver an exceptional customer experience.

  • Lift the lid on problem areas sooner

  • Reveal hidden market opportunities

  • Provides direction for improvement and change

  • Receive alerts based on scores to respond quickly

  • Use regularly to stay ahead of your competitors


Box of wins


NPS calculator

Use our NPS calculator

Get an immediate overview of your customer base with Feefo’s on-the-spot sentiment analysis tool. Measure customer satisfaction levels and identify potential promoters for your brand by importing your survey scores and analysing the results.