Net Promoter Score ®
Identify where your brand is winning and where it can improve with this additional product for an instant view of how customers feel toward your business and leverage its sentiment-driven feedback to build better relationships.
Measure customer loyalty
Talk directly to your best customers and read their scores in real-time, as verified feedback helps you measure performance against your competitors.
Fix problems faster
Solve customer issues quickly with automatic, score-based notifications that alert teams, so you can retain more customers and create new brand advocates.
Do more with feedback
Include the Net Promoter Score ® scale within your feedback form and work towards increasing the likelihood of customer recommendations of your product and service.
Super-fast sentiment scoring
Net Promoter Score® offers super-fast sentiment scoring that is quick and cost effective to implement. Review results to promote your strengths and take advantage of new opportunities to deliver an exceptional customer experience.
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Use our NPS calculator
Get an immediate overview of your customer base with Feefo’s on-the-spot sentiment analysis tool. Measure customer satisfaction levels and identify potential promoters for your brand by importing your survey scores and analysing the results.
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