A complete business overview
The Feefo Hub is a personalised experience that brings customer feedback and sales data together in one, central place. Read and respond to Feefo reviews, identify feedback trends and gain powerful insight with actions to help improve every aspect of your business.
Customised communications
Tailor everything to suit your customer and their journey, from emails to feedback forms, to create more personalised and effective messaging.
Discover new trends
Uncovering key themes in feedback is simple and straightforward thank to our range of custom reports. Created with business in mind, they deliver valuable insight that encourages business growth and improves the customer experience.
The data you need
With access made easy through your own platform or any supported web browser, you start managing sales data, creating campaigns, accessing reports and replying to the latest customer reviews in seconds. Whatever your business goal, achieve it with the Feefo Hub.
Export Data
Easily integrate Feefo reviews into your site by automatically exporting sales data,
so customers can receive feedback requests almost immediately after they buy
- a great way to start increasing your response rates.
Export collected feedback
Data can be accessed via the Feefo Hub, giving you total control of what data you see, and how you see it. You can also export collected feedback to a CSV file, to quickly share data with your team.
Pull review data
With data securely stored in the hub, managing sales and service reviews becomes quick and accessible. Target outstanding feedback responses to improve the customer experience, and combine with your product catalogue to display more relevant product information for shoppers and your teams.
Near-instant notifications
Respond to feedback faster with our WebHooks toolkit and get alerts for new and recently updated customer reviews, as soon as they are published.
“The feedback has been invaluable. Using Feefo’s latest AI capabilities we can continue to improve our customer service and delivery experience. This insight is fed back in real time to the relevant decision makers who are able to take swift action to address any issues and most importantly, improve the overall experience for our valued customers.”
- Rachel Lewis, Customer Response Co-Ordinator, Iceland
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