Analyze data

Get a closer look at product, service and marketing performance and start turning feedback and reviews data into actionable insight that provide opportunities for growth. 

Smarter Insight

Our performance reports track valuable actions and reveal consumer motivations that help businesses understand how to boost conversion rates and increase engagement levels.

Spot key trends quickly

Key themes from customer reviews are grouped together automatically, highlighting the areas customers are feeding back on the most, helping you to spot trends and opportunities faster.

Superior segmentation

Quickly group data with Insight Tags to identify common feedback themes that show a true view of customers’ behavior. Learn what’s popular amongst buying groups and promote your strengths to increase spend and drive new business.

Rapid response

Automatically get notified the minute a customer has left a review and build on your brand reputation with our templated response feature to respond to customers faster.

Feefo grows

Feefo grows with you

Collect data across all your stores and sites with advanced reporting that supports brands growing at pace and at scale. See where your brand really leads the market and use verified data to spot growth opportunities.

Join Feefo and get a trusted view of customer activity

  • Build confidence in your brand

  • Improve every part of the customer experience 

  • Make smarter, data-driven business decisions

  • Save time and resources with automated reporting

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Go deeper with sentiment analysis 

Sentiment analysis helps brands identify and learn from hidden emotions in customer feedback. Use this insight to identify new opportunities for growth that build trust, drive sales and improve your reputation.

Robust reporting

Get more from customer feedback with a simplified reporting view. Our at-a-glance overview saves time and helps inform your business strategy with immediate visibility of all the factors that affect your Feefo rating.

Get closer to the detail

Improve everything from response rates to service rating with our data-driven approach to feedback analysis offering a concise view of your business.

Perfect your marketing message 

Develop better customer personas with business-minded sentiment analysis and performance profiling features that reveal unique selling points, so you can attract more buyers and increase your reputation. 

Convenient data delivery 

Automatically generate reports and schedule them to be sent at the right time, to an inbox of your choice, to speed up and simplify the reporting process.