In the Media

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A Five Star Review: If it's true

The watchdog is finally baring its teeth on a hugely important issue for consumers that has not been properly addressed for years: fake reviews.

22nd April 2022

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TechWomen

Inspirational Woman: Jule Owen | Chief Product and Technology Officer, Feefo

17th January 2022

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TechRound

Feefo wins spot in the TechRound top 100

6th December 2021

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Business in the News

Feefo appoints new CMO to drive growth and overseas expansion

25th November 2021

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Travel Weekly

Reviews platform Feefo fills new marketing chief role

25th November 2021

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Travolution

Feefo commits to supporting travel clients after Reevoo deal completes

15th October 2021

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Information Age

Overcoming the customer experience crisis post-COVID

24th September 2021

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Raconteur

Why Covid is no longer an excuse for poor customer service

17th September 2021

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Bdaily

Feefo acquires London feedback firm to meet increased demand for customer insights

31st August 2021

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Travolution

Feefo agrees deal to acquire consumer insights rival Reevoo

31st August 2021

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Retail Times

Verified reviews and CX insights platform Feefo acquires competitor Reevoo

31st August 2021

RTIH
Retail Technology Innovation Hub

Reviews and CX insights venture Feefo buys competitor Reevoo

31st August 2021

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Travolution

Big Interview: COVID has pushed customer experience up the travel agenda

2nd July 2021

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Diginomica

Kia UK motors ahead via AI-powered customer experience

1st July 2021

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The Chartered Institute of Marketing

Meet the brands investing in their marketing talent right now

4th June 2021

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TTG Media

How to spot and deal with fake online reviews of your business

12th May 2021

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IT Pro

Next generation CX

20th April 2021

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Retail Technology Innovation Hub

The rise of subscription delivery services – maintaining success post-pandemic

9th April 2021

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Travolution

Brands playing the long game must build confidence and offer reassurance

5th April 2021

TECHROUND
TechRound

Interview with Tony Wheble, CEO & Chairman at Customer Insights Platform: Feefo

7th April 2021

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Raconteur

Is standardisation the key to building customer loyalty?

31st March 2021

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TTG Media

Why analysing customer insights is critical to restoring trust in travel

23rd February 2021

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Retail Reflections

Why the new two tiers of retail ushers in an exciting era of customer experience

21st February 2021

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MobileMarketing

Movers and Shakers: Now TV, Ericsson, McCann, Blippar, DAZN, and more

13th January 2021

RTIH
Retail Technology Innovation Hub

Last week’s biggest retail technology deals

24th October 2020

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Good Housekeeping

Social media shopping: what are your rights?

16th October 2020

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Automotive World

Global automotive giants Toyota and Lexus select Feefo to provide next-generation customer vehicle insights systems

10th September 2020

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Travolution

Big Interview: COVID crisis will accelerate move toward customer experience and actionable insights

19th August 2020

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Travolution

Feefo appoints former James Villa Holidays chief as new non-exec chairman

12th August 2020

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Marketing Gazette

How to keep customers engaged during challenging times

13th July 2020

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Croner-i

Designing your customer experience

4th June 2020

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Estate Agent Today

5 ways agents can manage expectation when times get tough

14th May 2020

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Estate Agent Today

60 second interview with Craig Fenner, a Customer Success Director at Feefo

14th May 2020

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Customer Experience Magazine

Bringing home the bacon: Bespoke mail order butchery for the modern age

23rd April 2020

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RetailSector

How brands can use feedback to excel CX in the post-coronavirus world

21st April 2020

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Econsultancy

Ratings and Reviews Best Practice Guide

February 2020

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Retail Technology Innovation Hub

Cupcake firm Rachael’s Kitchen looks back and forwards

13th February 2020

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The Negotiator

Agent review sites - you can live by them and die by them. But what can you do about them?

January 2020

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Customer Experience Magazine

Six CX trends to spot in 2020

23rd January 2020

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Retail Times

The White Company and Mint Velvet among winners of Platinum status in Feefo 2020 Trusted Service awards

23rd January 2020

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Business Info Magazine

Don't take my word for it... - interview with Totality Services

15th January 2020

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Internet Retailing

Predictions 2020: Focus on the customer experience

14th January 2020

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Insider Trends

How retailers should be adapting to the rise in mobile shopping

7th January 2020

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Enterprise Management 360

Tech Chat Episode 44 – Making the most of customer feedback with Matt West, CEO at Feefo

12th December 2019

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Forbes

How is my customer feeling? Why the days of sales per square foot are numbered

29th November 2019

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A1 Retail

How to supercharge your digital marketing for Black Friday

22nd November 2019

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Mycustomer

Overcoming common pitfalls on the path to customer

6th November 2019

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AM Online

Online reputation management companies are having a good year

30th October 2019

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Internet Retailing

Customer insights play a major role in subscription box growth

30th September 2019

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Internet Retailing

Buying online via smartphone rockets 141% in a year

25th September 2019

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Travel Weekly

Feefo - Review insights are empowering

19th September 2019

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Customer Experience Magazine

Betting firms gambling – and losing – on customer loyalty

19th September 2019

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TechHQ

Why CX is now the ‘big differentiator’ for brands

13th September 2019

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MarketingTech

How artificial intelligence drives genuine ROI from real customer feedback

15th August 2019

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Internet Retailing

Four more approaches to brand engagement

13th August 2019

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Automotive World

Mazda UK embraces the power of customer advocacy with new Feefo partnership

12th August 2019

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BBC Radio 4

You and Yours: Bogus debt advisors, online reviews, house prices

8th August 2019

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Travolution

The interview: Matt West, Feefo

10th July 2019

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Internet Retailing

AI tools are the fast track to real personalisation for retailers

21st May 2019

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The Negotiator

Feefo partners with new Federation of Independent Agents

9th May 2019

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Retail Technology Innovation Hub

‘Serious CX gaps’ still exist in travel industry, Feefo

9th May 2019

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Recruitment International

The importance of customer experience

3rd May 2019

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60 second marketer

Real reviews or smart detection – How to validate customer feedback

30th April 2019

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Estate Agent Today

New independent agents’ group links with reviews service

29th April 2019

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Customer Experience Magazine

Feefo and Thomas Cook team-up for fans’ sports experience reviews

8th April 2019

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Customer Experience Magazine

London tops CX career opportunity rankings

2nd April 2019

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DecisionMarketing

Why consumer advocacy is marketing’s sharpest tool

29th March 2019

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Internet Retailing

Direct2florist spreads the love on Mother’s Day

29th March 2019

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BBC Radio 4

The Bottom Line - Feedback frenzy

21st March 2019

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Estate Agent Today

Why agents need smart review platforms to improve customer experience

6th February 2019

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Retail Gazette

5 minutes with Rachel Lewis, Customer Response Lead, Iceland

4th February 2019

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Retail Times

Thomas Cook and Iceland among most trusted companies in annual Feefo 2019 service awards

1st February 2019

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Customer Experience Magazine

AI: Helping the digitial revolution take off

29th January 2019

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Customer Experience Magazine

Customer experience: Where will 2019 take us?

15th January 2019

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MyCustomer

Five ways that customer experience management will change in 2019

14th January 2019

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PerformanceIN

How to improve your customer retention strategy

8th January 2019

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TechNative

Catching the mood: How machine learning uncovers the hidden golden nuggets from customer insight

10th December 2018

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The Gambling Times

97% of UK punters switch gaming companies within a year

7th December 2018

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MyCustomer

2018's key customer experience trends - and how they impacted CX strategies

6th December 2018

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Engage Customer

Almost nine in ten gaming firms use AI to get closer to punters

December 2018

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Global Banking & Finance Review

Feefo announces successful management buyout

19th November 2018

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The Grocer

Iceland using AI tech to analyse reviews and target ads

2nd November 2018

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TechRadar

Artificial intelligence gives businesses real insights into their customers

29th October 2018

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Retail Times

94% of consumers check online reviews before they buy anything, Feefo research finds

3rd October 2018

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Internet Retailing

AI tools are the fast track to real personalisation for retailers

21st May 2019

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Internet Retailing

AI tools are the fast track to real personalisation for retailers

21st May 2019

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Internet Retailing

AI tools are the fast track to real personalisation for retailers

21st May 2019

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