We’re not your typical reviews company. We give brands the tools to make smarter decisions and improve consumer experiences by unlocking insight obtained from real customer feedback. As well as helping to increase conversion rates, improve SEO and reduce churn, Feefo applies smart technologies such as artificial intelligence and machine learning to customer reviews, helping businesses to build relationships, improve brand reputation and make informed decisions for the future.
Don’t just take our word for it – Feefo is a Google Premier Partner, working with over 3,500 brands and trusted by millions of consumers worldwide! Feefo’s famous star rating system boosted by a range of insight tools helps thousands of businesses discover how they can improve, grow and what makes them special to their audiences.
As a senior member of the Feefo Professional Services Team, the Senior Solutions Consultant (SSC) will take a proactive role in supporting the Sales, Partner, Product and Customer Success teams from both a commercial and technical perspective. As an active member of the Feefo team, the SSC will take joint responsibility alongside members of the sales team in preparing and delivering tenders, pitches and communications for prospective and existing Enterprise / mid-market clients.
The SSC will gain an in-depth understanding of the prospect’s solution requirements and analyse how these will be facilitated by the Feefo platform, in addition to delivering product and solution demonstrations.
The most critical aspect of this position will be the ability to connect business value to the technical function based on a solid understanding of the Feefo platform’s features and business benefits. Equally, you are to support the ongoing evolution of market messaging, sales processes and product positioning.
You will also be required to coach, mentor & line manage junior members of the Solutions team to ensure they develop into fully-fledged solutions professionals.
You’ll be mainly working with mid-market and enterprise prospects and clients and will ensure that achievable expectations are set from the beginning of the engagement to deliver a ‘best-in-class’ solution and help support future client advocacy and retention.
Where necessary you may be engaged to support professional services initiatives with pre-existing clients. This includes, but is not limited to:
You will work closely with the wider Product team to share insight from clients on their goals and functional expectations of the platform and will maintain a detailed and current understanding of the competitor landscape. In general, the CSC should be recognised as a key point of contact for product/technical knowledge throughout the business.
A critical aspect of this position will be the ability to manage a fluctuating pipeline of clients and understand the capacity/workload of the professional services team to ensure that we meet, and ideally exceed, the client’s expectations by delivering a five-star experience from pre-sales through to implementation and beyond.
Restrictions permitting, this role may involve travel to meet prospective/existing clients across the UK.
3+ years experience in a B2B customer facing, professional services, technical sales role.Working knowledge of web applications/technologies.
Working knowledge of APIs and webhooks.
Confident communicator with senior stakeholders both internal and external.
Able to work under pressure, at pace, whilst maintaining the highest standards.
Commercially astute and able to facilitate/ add value to external/ internal discussions with clients and the Sales team.
Approachable and personable, able to swiftly inspire confidence in people.
An ‘active listener’ who can quickly build rapport/integrity with clients.
Able to quickly grasp the full functional capability of the Feefo platform and understand its place in the market.
Clear communication skills, capable of addressing both technical and non-technical audiences.
Willingness to work collaboratively within the team and extended team.
Ability to work off-site on occasion (e.g. visiting client premises as part of a bid or implementation project).
Competitive base salary and bonus healthcare cash plan / private healthcare
25 days holiday
Additional x 2 days holiday for Volunteering / Charity Work
Professional Development – access to Linkedin Learning and much more
Hybrid / Remote Working