In this week's Faces of Feefo, we spoke to Vicki Daruvalla, Head of Customer Success.
How long have you been working at Feefo?
What’s a typical day for you at Feefo?
Every day is different! My role varies; at the moment I’m managing a team of Customer Success Managers, but I’m also managing a portfolio of customer accounts too. So my day is split between coaching and mentoring the team and having calls and meetings with our customers on how to best use the Feefo platform.
What’s the best customer experience you’ve ever received?
The best experience I’ve had was our wedding photographer. I thought they would just turn up and take photos, but he did so much more. He gave some guests a lift to the church, carried my lip gloss for me, and even had pins to help fix my bridesmaid’s hair when it fell out of place during the day! He was amazing and just took that edge off of any worries I had because he went above and beyond.
What’s the best thing about working at Feefo?
The team! There are so many amazingly talented people at Feefo who all want to do the best job they can and are always looking to improve. I think we bring out the best in each other.
Interested in working at Feefo? We're always looking for enthusiastic people to join our team! Check out our current vacancies.