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Events

Fancy speaking to us face-to-face? Come and meet our friendly team of experts to hear more about reviews, insights and customer experience at one of our industry events. Find out what’s coming up next in our events calendar below.

ABTA Delivering Customer Service Excellence Seminar

15th May

Location: 30 Park Street, London

Ben Marley from Feefo will be speaking at 15:40

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Using customer service feedback to inform wider strategy

  • Feedback, reviews and the voice of the customer
  • Responding to reviews – both negative and positive
  • Understand key complaint drivers
  • Gather and use your customer feedback

eTailing Summit

9th July

Location: Hilton London Tower Bridge

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An event designed for ecommerce and digital managers from online retailers to find inspirational ideas and gain up to date knowledge from leading solution providers.

Travolution

2th September

Location: London

Matt West (time and location TBC)

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eCommerce Expo

25th and 26th September

Location: Olympia London

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An event for anyone and everyone who wants to experience the now, the new and the not-yet of ecommerce technology, ideas, techniques and inspiration. With cutting-edge strategic sessions and practical, actionable solutions that will drive businesses forward.

ABTA Delivering Customer Service Excellence Seminar

15th May

Location: 30 Park Street, London

Ben Marley from Feefo will be speaking at 15:40

abta_logo

Using customer service feedback to inform wider strategy

  • Feedback, reviews and the voice of the customer
  • Responding to reviews – both negative and positive
  • Understand key complaint drivers
  • Gather and use your customer feedback

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